Quote:
Originally posted by Marty McFly
Sony may be domineering the market, but making poor-quality systems isn't a way to get my business. What's weird is that they really didn't learn from their PSX mistakes. A good portion of them didn't even last 2 years before dying.
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And why should they learn any lesson? Despite the PS1 being overly deffective (in saying that, I mean more than the normal number of bad units, which GC and XBOX also experience), the PS1 was still the dominant system over the Saturn, N64, and even the Dreamcast. Now with the PS2, Sony is still dominating over XBOX and GC, and will continue to this generation. The thing is, most people who had a defective PS1 simply went out and bought another one. And Sony laughed all the way to the bank.
So they will continue to until it actually hurts sales. I don't see it doing that anytime soon, though maybe if they continue this trend with the PS3. By that time I expect MS to launch a new system at the same time to compete. If there are problems with the PS3, people will simply switch over, even the long time SOny loyalists.
But that's with any business, no one worries about customer support until it affects the bottom line.