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Originally Posted by Monrozombi
update:
I finally got the main store manager on the phone. And after hearing him tell me that there is nothing that he can do. I told him I cannot accept 1/3 of a promotion, even if the sign was left up by mistake. I said that as a consumer I walked into that store with the purpose of getting the promotion on the sign. He was like "I can't short the store a $100 for the game and plan." My reply, the bundle was only the price of the pro plan so how is he shorting the store if the game and protection plan were already rolled together. His reply, "i can see this is going to go in circles, just bring the receipt and the console in and we'll reverse the transaction and get it taken care of." So i'm assuming that that means I'll be getting the game and protection plan. I have to take the console back so they can rescan it and the receipt and hopefully fix it right, if not, his supervisor will get a call tomorrow from me.
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Dude you need to call them anyway. Because other people less persistent will get screwed for there mistake. At the grocery store I work at if a sale sign or shelf tag gets left on a particular item an a customer sees it and wants that lower price they get it, period, no questions asked. It was our mistake and we should pay for not being a little more careful with out work.
Its the nature of retail. If the customer isn't pleased then you don't have a business. It's just that simple. Also the manager needs to set the example for his subordinates. If those promotional signs aren't supposed to be there then he should have taken them down. He should also Honor your situation and take down the poster.