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I suspect this is just not a common issue that most users suffer through. Aside from piratehunter, I've never heard of the overscan issue. And although I do use my 971 to play PAL discs, I haven't had the need to use subtitles. Of the two issues, I'd expect at least the subtitle issue to more widely known.
And just to correct the misconception, it wasn't a firmware "hack" that was applied, it was a firmware update. There is a firmware "hack" to make the player region free (at least my version of the 971), but unlike most other "hacks", it is supported by Oppo.
Let us know which other player you find to correct your issues.
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