Quote:
Originally Posted by Monrozombi
Mine just today starting to give me problems, freezing and showing the blinking lights while playing. Does anyone know if I have to send my machine in to be fixed/replaced if I have to send my HD with it or if I do will my gaming history be erased?
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They are very specific about making sure you only send the console itself. No cables, faceplates, and most importantly, no hard drive. I just sent my first system in last week for the same issue. When you call 1-800-4MY-XBOX, you have to go through a voice-prompted diagnostic process, but you can skip it by saying 'agent' about halfway through and skip all of the suggestions that are presented to try and fix your system.
As a side note about the shipping, when you get the box, they will have a page about how to pack your console up. It also states that when they ship your system back to you that it must be signed for. Make sure that you provide them with an address where someone will be able to do so.