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I would call the company that produced the dvd, sounds like they just need to send you one instead of having you go back to Sams over and over again, I think eventually they're going to tell you no more exchanges.
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Jack Bauer once got Helen Keller to talk, she said "Please stop breaking my fingers, I am deaf."
"Zombies man, they creep me out" ~ Dennis Hopper Land of the Dead
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