Quote:
Originally Posted by billnye97
Good points. I've never encountered another soul using the Redbox by my work. But they must because some titles are unavailable. It would be nice if they had a display on the side for returns only so while the family is deciding you could just pop your return and be done with it.
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Yeah, that's what I was thinking, or having a second screen for simply browsing for people trying to figure out what to get, while others can process their orders.
That's one major flaw I noticed, is that no one else can browse the selection list until the other person is done (unless you're rude and stand over the shoulder of the other person
).
One things that these rental kiosks remind me of are some failed attempts by fast food places to put in touchscreen ordering menus. Instead of it speading up the ordering process, it really slowed it down, as people would click through multiple screens to choose their selections, instead of having one big menu on one screen. Each fast food place (Arby's and Taco Bells locally tried them out for a few months) removed it soon after.
These rental boxes are the same, with about 25-30 pages of movies to browse through. I've noticed that in the past, when I saw just one person using it, I didn't feel like waiting even 5 minutes to use it.
If I'm the only person using it, it's cool and convenient. But with 2 or 3 people waiting to use it, it's an excrutiating wait. At least at a rental store, you can browse through the selections a little longer if there is a wait to pay for things, which is what I usually do.
I usually have a good idea of what I want to rent, at least 2 or 3 choices, even before I go to the store, but most other people usually don't, and they take even longer if there's a couple trying to decide what to rent between the two of them.