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Sounds like your trying to solve a minute inconvenience with major changes. I'm with Monterey Jack on this. Just ask politely to drop it off.
I myself have yet to approach the machine with anybody there. It's all in timing I guess.
Warning: But I did run across this. It does take about 45 seconds for the machine to process a drop off. I walked up to the machine the other day and a DVD was sitting there in the slot. Obviously the people must of thought that once the machine sucks the DVD in, all is done. For some reason it did not accept and spit the DVD out. I walked it into the store clerk.
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