The Contender - Major disc glitches past chapter 1-13 - DVDfile.com forum for DVD, Blu-Ray, and HD-DVD

brayn frefder · 11-10-2001, 06:36 AM

I watched this DVD when I first bought it a couple of months ago, and it played smoothly all the way through.

I sat down to watch it again tonight, and after chapter 1-13, the audio and video become extremely distorted, to the point of being unwatchable. Eventually my player gives up and hangs. The first 12 chapters and the menu plays perfectly.

I've spot checked my other DVDs, and they play fine. I've cleaned the disc carefully according to the manufacturers instructions. Tonight is only the second time I've opened the case, so it's very clean already.

My question is, it appears that the DVD is defective... how do I get a replacement from the company (Dreamworks)?

My DVD player is a Pioneer DV-333, and I've never had this problem before.

Any help or input would be greatly appreciated. Thanks!

***1138*** · 11-10-2001, 08:06 AM

Welcome to the forum brayn frefder!

Try going to their website and see if they have customer service contact info.

------------------
1138 - DVD File Forum Greeter/Moderator
The defense department regrets to inform you that your sons are dead because they were stupid.

brayn frefder · 11-10-2001, 05:26 PM

Yep, tried that. They only have promotions for their upcoming movie and DVD releases, and a small blurb on the company. No contact information I could find.

Triple HHH · 11-10-2001, 06:20 PM

Here brayn, hope this helps:

DreamWorks SKG / Amblin Entertainment
100 Universal City Plaza, Bungelow 477
Universal City, CA 91608-1085
(818) 777-4600

Note: DreamWorks is distributed by Universal

**I found this on digitalbits.com. They have a whole page of studio contact info.
http://www.thedigitalbits.com/studiolink.html . You may also want to check out the Universal Studios contact since they're related.

I in fact have the exact same player as yours (Pioneer dv-333) but never watched Contender yet. Good luck though

11-10-2001, 06:36 AM	#1 (permalink)
brayn frefder Supporting Actor Join Date: Nov 2001	The Contender - Major disc glitches past chapter 1-13 I watched this DVD when I first bought it a couple of months ago, and it played smoothly all the way through. I sat down to watch it again tonight, and after chapter 1-13, the audio and video become extremely distorted, to the point of being unwatchable. Eventually my player gives up and hangs. The first 12 chapters and the menu plays perfectly. I've spot checked my other DVDs, and they play fine. I've cleaned the disc carefully according to the manufacturers instructions. Tonight is only the second time I've opened the case, so it's very clean already. My question is, it appears that the DVD is defective... how do I get a replacement from the company (Dreamworks)? My DVD player is a Pioneer DV-333, and I've never had this problem before. Any help or input would be greatly appreciated. Thanks!

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11-10-2001, 08:06 AM	#2 (permalink)
*1138* Producer/Admin Careful, or I'll ban myself... Join Date: Jun 2000 Location: San Jose, CA	Welcome to the forum brayn frefder! Try going to their website and see if they have customer service contact info. ------------------ 1138 - DVD File Forum Greeter/Moderator The defense department regrets to inform you that your sons are dead because they were stupid.

11-10-2001, 05:26 PM	#3 (permalink)
brayn frefder Supporting Actor Join Date: Nov 2001	Yep, tried that. They only have promotions for their upcoming movie and DVD releases, and a small blurb on the company. No contact information I could find.

11-10-2001, 06:20 PM	#4 (permalink)
Triple HHH Actor Join Date: Apr 2001 Location: Governor of California	Here brayn, hope this helps: DreamWorks SKG / Amblin Entertainment 100 Universal City Plaza, Bungelow 477 Universal City, CA 91608-1085 (818) 777-4600 Note: DreamWorks is distributed by Universal **I found this on digitalbits.com. They have a whole page of studio contact info. http://www.thedigitalbits.com/studiolink.html . You may also want to check out the Universal Studios contact since they're related. I in fact have the exact same player as yours (Pioneer dv-333) but never watched Contender yet. Good luck though