Jackie Brown: Post All Possible Glitches Here - DVDfile.com forum for DVD, Blu-Ray, and HD-DVD

hamholio · 08-21-2002, 08:39 AM

The opening titles to my copy of Jackie Brown are in French? "un film de Quintin Tarantino avec Robert DeNiro. . . " I went through and made sure the language and subtitles were set to English and turned off, and I still got the French Titles.......

It's not that annoying. . . since the language track is English, but it is weird. Anyone else get this? or know what's up? French titles that I'm somehow accessing via seamless branching?

edit: yeah, found the English titles. not sure why the French ones popped up. situation normal now.

trespoochies · 08-22-2002, 04:24 AM

It's the same thing with the 13th Warrior. You play it in French and they have complete French titles and credits. It's kinda cool. I guess is a Buena Vista/Touchstone thing....

Blade · 08-22-2002, 06:21 AM

The Trivia track on Disc One seems to be going out of synch for a lot of people.

If you go to 1 hour 1 minute, 19 seconds into the film, the track tells you what movie the people on screen are watching on a TV in the movie. But at this point, it's still a scene with Keaton and Jackie Brown talking...the scene with the TV shows up about 52 seconds later.

This seems to be the point at which it starts, and it does seem to continue after this.

I called Buena Vista earlier today (800 477-2811) and they are aware of the problem and are trying to figure out what to do. If you give them your contact info (not required unless you want a call back) they'll get back to you (hopefully in a week or two) with their decision.

Calling them will also let them know the extent of the problem. They're going to want a code off the back of the DVD and the brand and model number of your player.

There are threads about this over at DVDTalk and the HomeTheaterForum already, if you want to read the experiences of other people.

Pop'n Taco · 08-22-2002, 04:12 PM

In the "soundtrack chapters selection" on the first disc, I noticed that the songs listed don't match up to the songs that they actually link to in the film. The song you choose is not the song the disc will take you to in the film...anybody else expirience this problem?

Flash Ahhh · 08-23-2002, 04:39 AM

We will merge all Jackie Brown threads in Glitch exhaust as it looks like this might be a problematic title.

-Flash

Flash Ahhh · 08-23-2002, 04:49 AM

And some updated contact information for Miramax / Buena Vista

URL:
http://www.video.com/support

Phone:
1-800-477-2811

Address:
Buena Vista Home Entertainment Inc.
Dept. CS
Burbank, CA 91521

-Flash

MrTony · 08-23-2002, 04:51 PM

Found this at The Digital Bits:

"In other news, we've got new details for you on Buena Vista's effort to exchange your defective Jackie Brown: Collector's Edition DVDs. For the record, the problem is that on the "trivia" text option, the subtitle stream loses sync between Chapters 10 & 11. The studio is working on a solution and expects to begin manufacturing fixed discs soon. Exchanges can be arranged when the discs are ready by calling Buena Vista's customer service department at 1-800-477-2811. Thanks to Bits readers Jeff K. and Justin M. for reporting on their experiences with BVHE on this."

C Roberts · 08-23-2002, 11:12 PM

Dear Customer

We have been told that the JACKIE BROWN disc that streeted last week may have two problems. The first is that while the box art says it is 2.35:1 widescreen, it is in fact 1.85:1 widescreen. Our site has been changed to reflect that. The second problem occurs with the text based synch track and it has been reported that it does not conicide with the film in later chapters. Check your disc to see. If this is true then you may send it back to us, but please be aware that our stock may also have the same defect. Your other option is to call the Buena Vista DVD hotline at 1-800-723-4763 and they will instruct you how to get a new disc.
Please keep in mind that the movie is still watchable and if these errors don't bother you, then we apologize for wasting your time. As always though, feel free to address any questions to orders@dvdempire.com and we will try to help.

Sincerely

DVD Empire

=============
Does anyone know more about this? I'm at work so can't check my disc.

J.P. Morgan · 08-24-2002, 12:15 AM

The Digital Bits has confirmed this and BVHE will be "pressing" revised discs that will be available through them. You can call them at 1-800-477-2811.

Flash Ahhh · 08-24-2002, 10:50 AM

Will move to Glitch Exhaust.

Also will add it to the Jackie Brown thread.

-Flash

JeffHanawalt · 08-24-2002, 11:25 PM

The picture and sound are fine but the trivia track goes out
of sync with the movie about 1 hour in. I called Buena Vista
and gave them my info and I haven't heard a response from
them yet.

tomdkat · 08-26-2002, 07:46 PM

I finally watched this DVD last night on my Pioneer DVL-919 with English spoken language and NO subtitles and did NOT get any French anywhere.... I have NOT looked at the extra features so I have not encountered the trivia track sync problem yet...

Peace....

MrTony · 08-30-2002, 08:48 AM

Well, I called BV yesterday and immediately got through to someone. The woman I spoke to was very helpful - she reiterated that they are aware of the problem, and she took my information so they could contact me about a replacement when they are available. I was very pleased - I'm having trouble with my LOTR extras disc on top of this, and I have contacted New Line about that, but they haven't been nearly as helpful so far.

Buffalo Bill · 09-06-2002, 10:23 PM

Mr. Tony is quite right about how helpful BV is when you call them about the JB problems. And I just received a callback from them to tell me that they have repressed the discs & a complete new 2 disc set with all packaging is being mailed to me with a prepaid mailer to return the original discs & packaging. Quite different from the Holy Grail & Spy Game discs which the customer had to return & pay postage along with having to wait without the movies until the replacements showed up. 2 thumbs WAY up to Disney.

BlueDevilSF · 09-07-2002, 06:11 AM

I've got a Pioneer DV-626D and I've run into two minor problems with the JB disc.

First, even though I set the audio to Dolby Surround in the setup menu, the movie will not play in that mode, and I cannot change it via the player remote.

The movie started with English subtitles the first time I played the disc, but I was able to shut them off manually.

UPDATE: I am an idiot. I misread the packaging and the menu. I need sleep.

Hollow Man · 09-10-2002, 05:07 PM

I also received a call about my Jackie Brown with the out of sync text commentary. They had wanted me to send back my disc first, because they've been stiffed quite a few times, but they relented and are sending me a replacement first.

Very cool.

-HM

MrTony · 09-12-2002, 05:47 AM

My replacement arrived today and is in proper working order. Props to Disney/BV for owning up to the problem and taking care of it quickly.

The Mobius · 09-12-2002, 10:44 PM

Quote:

Originally posted by Hollow Man
I also received a call about my Jackie Brown with the out of sync text commentary. They had wanted me to send back my disc first, because they've been stiffed quite a few times, but they relented and are sending me a replacement first.

Very cool.

-HM

Dang it; they want me to send the disk back first. I must have sounded untrustworthy cos I tried to plea but they weren't having none of it.
The turnaround time better not be too long!

Hollow Man · 09-13-2002, 05:12 PM

I didn't plea with them. I merely pointed out that it was their problem that the disc was faulty, and I shouldn't have to inherit any risks associated with mailing the product until I had working copy.

If they had insisted otherwise, they would've gotten a letter from me explaining my dissatisfaction with the way the recall was handled.

Update: I received my new discs in the mail the other day, and all looks good.

-HM

dvd-fanman · 09-19-2002, 11:51 PM

Well, I called today for my replacement. They too want me to send mine back to them first. I had called them before with an issue with another Disney disc so they had all my information in their computers and they had me read the "X" code off of my DVD to them.

They said that I'll get a pre-paid mailer to send it back to them as well as a "Consumer Information Form" or something like that. I guess I can't complain since they are paying for me to send it to them. They said I'll get a brand new set and to send them the entire defective set.

If they would have tried to get me to send it to them on my dime, then I would have had a problem.

The Mobius · 10-25-2002, 11:17 PM

Reviving thread to report:

I mailed my Jackie Brown disc back to Buena Vista, well it felt like 3 weeks ago but I just checked and it was more like 5 weeks ago.

I still haven't received a replacement, so I just called their number and ... they received my disc but "noone has sent out a replacement yet".

The lady was very nice and they'll be shipping one asap .. but I just wanted to let those of you who may be in the same situation, or had maybe forgotten you'd even returned the disc, know this.

Martin

JeffHanawalt · 10-27-2002, 01:48 AM

Bummer that some of you guys are having to do without
until the corrected copy arrives. BV was very helpful to me
with this issue. They sent me a new copy along with a
postage-paid envelope so I could send them the defective copy.
Their service was excellent.

dvd-fanman · 10-27-2002, 09:06 AM

I sent my copy back to them around the end of September and received my new copy this past week.

08-21-2002, 08:39 AM	#1 (permalink)
hamholio Actor Join Date: Sep 2001 Location: Iowa.	Jackie Brown. . . en francais??? The opening titles to my copy of Jackie Brown are in French? "un film de Quintin Tarantino avec Robert DeNiro. . . " I went through and made sure the language and subtitles were set to English and turned off, and I still got the French Titles....... It's not that annoying. . . since the language track is English, but it is weird. Anyone else get this? or know what's up? French titles that I'm somehow accessing via seamless branching? edit: yeah, found the English titles. not sure why the French ones popped up. situation normal now. Last edited by hamholio : 08-21-2002 at 10:58 AM.

08-22-2002, 06:21 AM	#3 (permalink)
Blade Actor Join Date: Jun 2000 Location: Oahu, Hawaii	FYI: Jackie Brown CE Trivia Track synch problem The Trivia track on Disc One seems to be going out of synch for a lot of people. If you go to 1 hour 1 minute, 19 seconds into the film, the track tells you what movie the people on screen are watching on a TV in the movie. But at this point, it's still a scene with Keaton and Jackie Brown talking...the scene with the TV shows up about 52 seconds later. This seems to be the point at which it starts, and it does seem to continue after this. I called Buena Vista earlier today (800 477-2811) and they are aware of the problem and are trying to figure out what to do. If you give them your contact info (not required unless you want a call back) they'll get back to you (hopefully in a week or two) with their decision. Calling them will also let them know the extent of the problem. They're going to want a code off the back of the DVD and the brand and model number of your player. There are threads about this over at DVDTalk and the HomeTheaterForum already, if you want to read the experiences of other people. __________________ -David My DVDs and HT

08-22-2002, 04:12 PM	#4 (permalink)
Pop'n Taco Supporting Actor Join Date: Aug 2002 Location: The Bay Area and Humboldt County, CA	Just discovered another JACKIE BROWN glitch In the "soundtrack chapters selection" on the first disc, I noticed that the songs listed don't match up to the songs that they actually link to in the film. The song you choose is not the song the disc will take you to in the film...anybody else expirience this problem? __________________ My DVDs

08-23-2002, 04:39 AM	#5 (permalink)
Flash Ahhh Moderator Emeritus Well Worth the Double Dip! Join Date: Feb 2001 Location: 8.4 Miles from the newest Hooters Restaurant	We will merge all Jackie Brown threads in Glitch exhaust as it looks like this might be a problematic title. -Flash __________________ Flash - Moderator Emeritus - Savior of the Universe Criterion (krî´tir´èæn) Greek [kritËreon], *Noun.* (circa 1622) - Definitiveness. Set standard. Principle, rule or test upon which value or decision can be based. Characterization in which all others are judged.

08-23-2002, 04:49 AM	#6 (permalink)
Flash Ahhh Moderator Emeritus Well Worth the Double Dip! Join Date: Feb 2001 Location: 8.4 Miles from the newest Hooters Restaurant	And some updated contact information for Miramax / Buena Vista URL: http://www.video.com/support Phone: 1-800-477-2811 Address: Buena Vista Home Entertainment Inc. Dept. CS Burbank, CA 91521 -Flash __________________ Flash - Moderator Emeritus - Savior of the Universe Criterion (krî´tir´èæn) Greek [kritËreon], *Noun.* (circa 1622) - Definitiveness. Set standard. Principle, rule or test upon which value or decision can be based. Characterization in which all others are judged.

08-22-2002, 04:24 AM	#2 (permalink)
trespoochies Actor Join Date: Oct 2001 Location: Tejas, USA	It's the same thing with the 13th Warrior. You play it in French and they have complete French titles and credits. It's kinda cool. I guess is a Buena Vista/Touchstone thing....

08-23-2002, 04:51 PM	#7 (permalink)
MrTony Forum Wise Guy Join Date: Dec 2001 Location: Waterloo, Iowa, USA	Found this at The Digital Bits: "In other news, we've got new details for you on Buena Vista's effort to exchange your defective Jackie Brown: Collector's Edition DVDs. For the record, the problem is that on the "trivia" text option, the subtitle stream loses sync between Chapters 10 & 11. The studio is working on a solution and expects to begin manufacturing fixed discs soon. Exchanges can be arranged when the discs are ready by calling Buena Vista's customer service department at 1-800-477-2811. Thanks to Bits readers Jeff K. and Justin M. for reporting on their experiences with BVHE on this." __________________ Prevent tornadoes before they happen: Make sure that warm, moist air fronts do not converge with cool, dry ones. Movies, Music and a few Games My Top 20 Films

08-23-2002, 11:12 PM	#8 (permalink)
C Roberts Banned Join Date: Jul 2002 Location: Multiple Account Ban	Jackie Brown disc problem? Dear Customer We have been told that the JACKIE BROWN disc that streeted last week may have two problems. The first is that while the box art says it is 2.35:1 widescreen, it is in fact 1.85:1 widescreen. Our site has been changed to reflect that. The second problem occurs with the text based synch track and it has been reported that it does not conicide with the film in later chapters. Check your disc to see. If this is true then you may send it back to us, but please be aware that our stock may also have the same defect. Your other option is to call the Buena Vista DVD hotline at 1-800-723-4763 and they will instruct you how to get a new disc. Please keep in mind that the movie is still watchable and if these errors don't bother you, then we apologize for wasting your time. As always though, feel free to address any questions to orders@dvdempire.com and we will try to help. Sincerely DVD Empire ============= Does anyone know more about this? I'm at work so can't check my disc.

08-24-2002, 12:15 AM	#9 (permalink)
J.P. Morgan Actor Join Date: Jan 2002 Location: Norfolk VA	The Digital Bits has confirmed this and BVHE will be "pressing" revised discs that will be available through them. You can call them at 1-800-477-2811. __________________ "Be excellent to each other and party on dudes!" LOTR IS MY 300TH DVD!

08-24-2002, 10:50 AM	#10 (permalink)
Flash Ahhh Moderator Emeritus Well Worth the Double Dip! Join Date: Feb 2001 Location: 8.4 Miles from the newest Hooters Restaurant	Will move to Glitch Exhaust. Also will add it to the Jackie Brown thread. -Flash __________________ Flash - Moderator Emeritus - Savior of the Universe Criterion (krî´tir´èæn) Greek [kritËreon], *Noun.* (circa 1622) - Definitiveness. Set standard. Principle, rule or test upon which value or decision can be based. Characterization in which all others are judged.

08-24-2002, 11:25 PM	#11 (permalink)
JeffHanawalt Insert Avatar Here Join Date: Aug 2002	Trivia track problem The picture and sound are fine but the trivia track goes out of sync with the movie about 1 hour in. I called Buena Vista and gave them my info and I haven't heard a response from them yet.

08-26-2002, 07:46 PM	#12 (permalink)
tomdkat Official Forum Warmonger "Dial Tone" Join Date: Sep 2000 Location: Hayward, CA, USA	I finally watched this DVD last night on my Pioneer DVL-919 with English spoken language and NO subtitles and did NOT get any French anywhere.... I have NOT looked at the extra features so I have not encountered the trivia track sync problem yet... Peace.... __________________ My DVD Aficionado List "At last we shall reveal ourselves to the Jedi, at last we shall have revenge!"

08-30-2002, 08:48 AM	#13 (permalink)
MrTony Forum Wise Guy Join Date: Dec 2001 Location: Waterloo, Iowa, USA	Well, I called BV yesterday and immediately got through to someone. The woman I spoke to was very helpful - she reiterated that they are aware of the problem, and she took my information so they could contact me about a replacement when they are available. I was very pleased - I'm having trouble with my LOTR extras disc on top of this, and I have contacted New Line about that, but they haven't been nearly as helpful so far. __________________ Prevent tornadoes before they happen: Make sure that warm, moist air fronts do not converge with cool, dry ones. Movies, Music and a few Games My Top 20 Films

09-06-2002, 10:23 PM	#14 (permalink)
Buffalo Bill Hapless Actor Join Date: Apr 2002 Location: Walden Puddle.	Mr. Tony is quite right about how helpful BV is when you call them about the JB problems. And I just received a callback from them to tell me that they have repressed the discs & a complete new 2 disc set with all packaging is being mailed to me with a prepaid mailer to return the original discs & packaging. Quite different from the Holy Grail & Spy Game discs which the customer had to return & pay postage along with having to wait without the movies until the replacements showed up. 2 thumbs WAY up to Disney. __________________ "Brick Tamland is married with 11 children and is one of the top political advisors to the Bush White House." (now everything makes sense) "The fundamentals of the economy are sound" John McHoover.

09-07-2002, 06:11 AM	#15 (permalink)
BlueDevilSF Actor Join Date: Feb 2002 Location: Saint Paul, MN	I've got a Pioneer DV-626D and I've run into two minor problems with the JB disc. First, even though I set the audio to Dolby Surround in the setup menu, the movie will not play in that mode, and I cannot change it via the player remote. The movie started with English subtitles the first time I played the disc, but I was able to shut them off manually. UPDATE: I am an idiot. I misread the packaging and the menu. I need sleep. Last edited by BlueDevilSF : 09-19-2002 at 06:56 AM.

09-10-2002, 05:07 PM	#16 (permalink)
Hollow Man Not Kevin Bacon Join Date: Feb 2002 Location: Connecticut	I also received a call about my Jackie Brown with the out of sync text commentary. They had wanted me to send back my disc first, because they've been stiffed quite a few times, but they relented and are sending me a replacement first. Very cool. -HM __________________ "I see a Hollow Man, gun in hand, it points my way." - The Cult Band Chat

09-12-2002, 05:47 AM	#17 (permalink)
MrTony Forum Wise Guy Join Date: Dec 2001 Location: Waterloo, Iowa, USA	My replacement arrived today and is in proper working order. Props to Disney/BV for owning up to the problem and taking care of it quickly. __________________ Prevent tornadoes before they happen: Make sure that warm, moist air fronts do not converge with cool, dry ones. Movies, Music and a few Games My Top 20 Films

09-13-2002, 05:12 PM	#19 (permalink)
Hollow Man Not Kevin Bacon Join Date: Feb 2002 Location: Connecticut	I didn't plea with them. I merely pointed out that it was their problem that the disc was faulty, and I shouldn't have to inherit any risks associated with mailing the product until I had working copy. If they had insisted otherwise, they would've gotten a letter from me explaining my dissatisfaction with the way the recall was handled. Update: I received my new discs in the mail the other day, and all looks good. -HM __________________ "I see a Hollow Man, gun in hand, it points my way." - The Cult Band Chat Last edited by Hollow Man : 09-18-2002 at 03:57 PM.

09-19-2002, 11:51 PM	#20 (permalink)
dvd-fanman Actor Join Date: Jan 2002 Location: Originally From The Keystone State	Well, I called today for my replacement. They too want me to send mine back to them first. I had called them before with an issue with another Disney disc so they had all my information in their computers and they had me read the "X" code off of my DVD to them. They said that I'll get a pre-paid mailer to send it back to them as well as a "Consumer Information Form" or something like that. I guess I can't complain since they are paying for me to send it to them. They said I'll get a brand new set and to send them the entire defective set. If they would have tried to get me to send it to them on my dime, then I would have had a problem.

10-25-2002, 11:17 PM	#21 (permalink)
The Mobius Actor Join Date: Jul 2001 Location: Lurking	Reviving thread to report: I mailed my Jackie Brown disc back to Buena Vista, well it felt like 3 weeks ago but I just checked and it was more like 5 weeks ago. I still haven't received a replacement, so I just called their number and ... they received my disc but "noone has sent out a replacement yet". The lady was very nice and they'll be shipping one asap .. but I just wanted to let those of you who may be in the same situation, or had maybe forgotten you'd even returned the disc, know this. Martin __________________

10-27-2002, 01:48 AM	#22 (permalink)
JeffHanawalt Insert Avatar Here Join Date: Aug 2002	Bummer that some of you guys are having to do without until the corrected copy arrives. BV was very helpful to me with this issue. They sent me a new copy along with a postage-paid envelope so I could send them the defective copy. Their service was excellent.

10-27-2002, 09:06 AM	#23 (permalink)
dvd-fanman Actor Join Date: Jan 2002 Location: Originally From The Keystone State	I sent my copy back to them around the end of September and received my new copy this past week.

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