Blu-ray Glitches

[Ruined]

Thought this might be helpful to those just getting into BD

(UPDATED 1/14/09)

CONFIRMED CURRENT PROBLEM BDs
***Releases highlighted in red have problems being ignored by the studio***
****
007: For Your Eyes Only
* An issue with one of the BD-J files may cause your player to freeze
! Fox has a replacement program available: 1-888-223-2FOX

1408
* Severe jaggies persist throughout the film.
! Weinstein has not addressed this as of 1/14/09

Baraka (Horrible cardboard eco-pak edition)
* Some copies freeze at 1hr 13mins mark. A batch of the initial run of discs in the poorly-made cardboard case had significant manufacturing issues which some players are more sensitive to than others.
! MPI has a replacement program available

Blade Runner (slimline case)
* Some copies do not have the final cut on Disc 1 as it should be, instead having a repeat of the workprint disc
! Warner has a replacement program available

The Descent (MPEG2)
* Significant chroma errors in transfer, especially visible during credits
! LionsGate does not consider this an issue

Die Hard 2
* DTS-HDMA lossless track incorrectly flagged as DTS-HD lossy, resulting in lossy output or no sound at all on some setups
! Fox has began to collect addresses of people with a problem to resend a second set of replacement discs when available (first replacement was the same disc)
Support contacts: support@foxhome.com -and- FoxDrop@4icc.com
However as of 1/8/09 Fox still has failed to send out fixed replacement discs; UK and AUS copies are not affected.

Dirty Dancing
* Master appears to have been incorrectly scaled prior to encoding, resulting in severe jaggies.
! LionsGate does not consider this an issue

District B13
* The only English subtitle option for this foreign movie is closed-captioned for the hearing impaired, resulting in sound effects being written out in the subtitles. This can be irritating for those who are not hearing impaired, an additional standard subtitle track would have been preferable.
! Magnolia does not consider this an issue

Enter the Dragon
* Master was incorrectly filtered prior to encoding resulting in severe jaggies; effective disc resolution is 960x1080.
! Warner does not consider this an issue, and states a new master must be struck to fix the problem.

Event Horizon
* Image is vertically stretched at times, resulting in "thin" faces and image distortion.
! Paramount has failed to address this issue as of 1/8/09

The Fugitive
* Master was incorrectly filtered prior to encoding resulting in severe jaggies; effective disc resolution is 960x1080.
! Warner does not consider this an issue, and states a new master must be struck to fix the problem.

Gulliver's Travels
* Aspect ratio is incorrect, cropped from 1.37:1 to 1.78:1.
! Koch does not consider this an issue.

Halloween
* Color balance during night scenes deviates from the filmmakers intentions
! Anchor Bay/Starz does not consider this an issue.

Harold and Kumar: Escape From Guantanamo Bay
* There are popping noises at branch points when listening to the fully decoded lossless DTS-MA soundtrack.
! New Line is aware of the issue, but no replacement program has been announced.

Immortal
* Right channel effects and center channel effects are swapped in TrueHD soundtrack.
! First Look Pictures has not announced a replacement program.

King of California
* Jaggies are noticable at times throughout the movie, possibly a low quality upconvert from 720p master.
! First Look Pictures has not addressed this as of 1/14/09

Led Zeppelin: The Song Remains the Same (both original release and re-release)
* 7-second TrueHD soundtrack dropout at 1:40:45, confirmed encoding error that affects all players. Lossless HD DVD version and lossy soundtracks on both versions are not affected.
! Warner has done a "silent release" of a corrected Blu-ray Disc. The files on the correctly authored disc are dated March 2008.

Lethal Weapon 2
* Master was incorrectly filtered prior to encoding resulting in severe jaggies; effective disc resolution is 960x1080.
! Warner does not consider this an issue, and states a new master must be struck to fix the problem.

Lost: Season 3
* On some copies, Disc 5 is a duplicate of Disc 1.
! Disney has a replacement program available.

Matrix Revolutions
* Image breaks up or jumps at 1:45:46
! Warner appears to be coordinating a replacement program for this issue, but no discs are available yet. Click here for more info.

Next
* Severe jaggies throughout the film
! Paramount has failed to respond to this issue as of 1/14/09

The Night of the Werewolf/Vengeance of the Zombies
* Severe A/V lag during playback. All copies may not be affected.
! BCI does not consider this an issue

Paris, je t'aime
* The only English subtitle option for this foreign movie is closed-captioned for the hearing impaired, resulting in sound effects being written out in the subtitles. This can be irritating for those who are not hearing impaired, an additional standard subtitle track would have been preferable.
! First Look Pictures has failed to address this issue as of 1/8/09

Roy Orbison: Black and White Night
* Aspect ratio is incorrect, cropped from 1.37:1 to 1.78:1.
! Image Entertainment has failed to address this issue as of 1/8/09

Starship Troopers
* Editing error where a few frames of the movie are repeated, omitting what should actually be seen. Example: Faulty version --Corrected version.
! Sony has a replacement program available

Species
* Authoring error where attempting to access the subtitle options via the main menu or the pop-up menu results in freezing of the player controls. This has been confirmed by paidgeek, a Sony insider. The subtitles can still be accessed properly via the subtitle button on the player's remote.
! No replacement program is planned for this

Sukiyaki Western Django
* Right channel effects and center channel effects are swapped in TrueHD soundtrack.
! First Look Pictures has not announced a replacement program.

The Truman Show
* Image is horizontally stretched, resulting in overly "fat" faces and distortion.
! Paramount has failed to address this issue as of 1/8/09

Unbreakable
* PCM soundtrack popping/distortion in rear right surround at 8:30-8:32. Also a popping noise is heard in the center channel at 1:28:21.
! The UK version has a 16bit/48khz 5.1 PCM track that is unaffected by this issue.
! Disney has failed to address this issue as of 1/8/09

Young Guns
* Master was incorrectly filtered prior to encoding resulting in severe jaggies; effective disc resolution is 960x1080.
! LionsGate has failed to address this issue as of 1/8/09

UNCONFIRMED or EQUIPMENT-SPECIFIC BD GLITCHES
****
Chicago
* PCM soundtrack popping/distortion
! Need more information to determine if this is a disc issue

PAST INCIDENTS - You'd be unlikely to find these problem discs in stores today, as they were fixed long ago.
****
Blade Runner
* Some copies do not have the workprint on Disc 5 as it should be, instead having a repeat of the final cut disc
! Warner has a replacement program available

Chronos
* Some copies had an issue that prevented playback in some cases
! RBFilms has a replacement program available

The Descent (OOP/AVC release only)
* Movie file(s) were located in the wrong directory, making the disc unplayable in some cases. Serious chroma errors are visible in transfer, especially on credits.
! Title was recalled

The Fifth Element (OOP/original release)
* This title does not have any glitches, but it is being included because it has a poor transfer and the manufacturer is offering a free upgrade to the newer version w/ better transfer.
! Sony has a replacement program available.

Full Metal Jacket (OOP/original release only - original cover has white background)
* Master was incorrectly filtered prior to encoding resulting in severe jaggies; effective disc resolution is 960x1080.
! Warner has released a remastered BD with new artwork that is full 1080p resolution.

The Incredible Hulk
* In Canada, some early copies of the initial run of this title mistakenly have Ang Lee's earlier "Hulk" film in the case instead of the newer Incredible Hulk film.
! Universal has a replacement program available.

Pirates of the Carribean: Curse of the Black Pearl
* Framing error
! Disney has a replacement program available

Speed
* Some copies had an issue that prevented playback in some cases
! Fox has a replacement program available

Stargate
* Early copies were missing subtitles for a portion of the movie
! LionsGate has corrected the issue with a new pressing

Terminator 3
* Some copies have the main feature encoded in 1080i when IME is not enabled
! Warner has a replacement program available

[Pirate]

I've created this new thread so that we may continue to track problems with specific Blu-ray Discs. Let’s keep it civil this time and focus on the real issues at hand (e.g., I can’t get the Korean subtitles to work for Alvin and the Chipmunks).

[mighty mint]

Thanks Ruined and Pirate - I have been waiting for this exact type of thread!

[Derb]

So to recap..

Blade Runner - Nope, alls good.
Chicago - Nope, alls good.
Chronos - Nope, alls good.
Die Hard 2 - Nope, alls good.
Dirty Dancing - Nope, alls good.
District B13 - Nope, alls good.
Enchanted - Nope, alls good.
Enter the Dragon - Nope, alls good.
The Fugitive - Nope, alls good.
Full Metal Jacket - Nope, alls good.
Led Zeppelin: The Song Remains the Same - 7 seconds of pure anarchy!!
Lethal Weapon 2 - Nope, alls good.
The Night of the Werewolf/Vengeance of the Zombies - Don't have but do have another BCI title, so yeah I agree with this acusation.
Pirates of the Carribean: Curse of the Black Pearl - Nope, alls good.
Speed - Nope, alls good.
Terminator 3 - Nope, alls good.
Unbreakable - Nope, alls good.

[Ruined]

Originally Posted by Derb

So to recap..

Blade Runner - Nope, alls good.
Chicago - Nope, alls good.
Chronos - Nope, alls good.
Die Hard 2 - Nope, alls good.
Dirty Dancing - Nope, alls good.
District B13 - Nope, alls good.
Enchanted - Nope, alls good.
Enter the Dragon - Nope, alls good.
The Fugitive - Nope, alls good.
Full Metal Jacket - Nope, alls good.
Led Zeppelin: The Song Remains the Same - 7 seconds of pure anarchy!!
Lethal Weapon 2 - Nope, alls good.
The Night of the Werewolf/Vengeance of the Zombies - Don't have but do have another BCI title, so yeah I agree with this acusation.
Pirates of the Carribean: Curse of the Black Pearl - Nope, alls good.
Speed - Nope, alls good.
Terminator 3 - Nope, alls good.
Unbreakable - Nope, alls good.

Is this the ostrich approach? Pay $25 and just accept whatever messed up content is thrown your way? I'd prefer to see replacement programs for all of the affected titles instead of people just taking whatever "slop" they get. I am still debating whether to open or straight-up return Unbreakable due to the audio glitches.

It just sends a bad message to the studio that you will take anything if you buy something with obvious technical errors that would cost nothing to fix aside from a new pressing, IMO. Also, some problems are more severe than others... With the severely aliased titles like Dirty Dancing or the early WB titles you are better off with the DVD version and a good upscaler... Not sure how you can even come close to saying "all's good" with those titles that have a mess of a jaggy transfer. The 7 second dropout in Zeppelin is also unacceptable.

[powerknowledge]

Originally Posted by mighty mint

Thanks Ruined and Pirate - I have been waiting for this exact type of thread!

I second that, third it, and fourth it. Great to see this back up and running; here's to its glorious, civil future!

Now, should "we all" come across a glitch, to whom and where should we report it for inclusion in the master list? (I've got a potential one with DVE that may be hardware related).

[sambow87]

Thank you Ruined and Pirate!

[Pirate]

Originally Posted by powerknowledge

Now, should "we all" come across a glitch, to whom and where should we report it for inclusion in the master list? (I've got a potential one with DVE that may be hardware related).

Just post it and here and Ruined or I will add it to the master list if it turns out to be a disc issue.

[Ruined]

Some more info on the UNBREAKABLE problems from AVS:

Originally Posted by ClaytonMG

These are from the scenes I tested. Again, NONE of these are present in the Dolby tracks. Or in the Dolby and DTS tracks on the original DVD.

6:12 - Right Front Speaker

1:16:07 - Center Channel (There might be others around this area as well, but I just passed them off as crackling from the car fire.)

1:19:04 - Crackling back and forth between the 2 front channels.

1:19:41/1:19:43 - Crackling in the left and then the right front channels.

1:20:02 - Left front channel.

1:20:56 - Apparently there's some sort of distortion in the rears...

1:21:22 - Snaps accross the front channels

1:27:25 - Center channel

1:27:26 - Center Channel

1:27:29 - Front channels in the score

1:27:31 - Front channels

1:29:55 - Center Channel

1:29:57 - Center Channel

1:29:58 - Center Channel

1:30:00 - Center Channel

1:30:22 - Center Channel

1:30:32 - Center Channel

I have not watched the entire film, I have only tested a total of 3 or 4 scenes and these are the time stamps I came up with so far. Again, none of these appear on the DVD's audio tracks or in the Dolby ones present on the Blu-Ray disc.

I saw someone mention Enchanted in this thread. I've seen the movie 3 times using the Dolby TrueHD track and I haven't experienced any audio drop outs with that title...

Looks like the authoring house hard drive that stored the PCM soundtrack for the Unbreakable BD had some bad sectors on it! :/

[Ruined]

Apparently AVP:Requiem Unrated is not the full unrated cut (one scene remains trimmed that is untrimmed on the DVD). Not sure if its a branching glitch, different master, or deliberate choice.

[powerknowledge]

For possible filing under "unconfirmed or equipment-specific" glitches:

For DVE: HD Basics (Blu-ray):
With my pairing of the Panasonic BD-30 (firmware 1.6) and the Onkyo TX-SR 805 ("early-batch" model, unsure of firmware rev) using an HDMI path, there is often considerable difficulty and delay locking on to the disc's default Dolby True-HD soundtrack. This varies in frequency (sometimes with every chapter skip or return to play from pause, sometimes not) and duration (sometimes an acceptable and expected 2-5 second lag, sometimes in the neighborhood of 15-20 seconds, sometimes with no lock-on at all), and can sometimes (but not always) corrected by a quick "pause-play" combination.

As I have not yet seen this glitch reported in any reviews or end-user reports, I can only presume that this is a) equipment- and/or b) firmware-specific (likely on the 805's end of things, for which I've seen no official firmware upgrade as yet through Onkyo's website). Still, worth noting...

PS: I can confirm on my setup that the AVS laundry-list of Unbreakable pops, distortions, and general nastiness is point-by-point accurate; perhaps an update to the main entry (beyond the two instances noted) is in order to note the severity of the issue?

[Sehnzeleid]

Early copies of LG's Stargate BD were missing subtitles in the beginning of the film. LG have since re-pressed corrected copies.

[Ruined]

UPDATE: The replacement discs Fox has sent out for Die Hard 2 have not fixed the issue. In fact, the replacement discs are exactly the same as the original disc. Same exact authoring date on the files, same exact problem with the DTS-HDMA track being identified as a standard DTS-HD track and resulting in no sound on some setups. No word what Fox's next move is... All I can say is, great QC guys.

At least Fox is trying, though, unlike Disney and Warner who have both ignored significant problems with Unbreakable (PCM pops/crackles) and Led Zeppelin (TrueHD dropouts) respectively.

[Derb]

I've had issues with Die Hard 3 but not 2.

[Ruined]

Originally Posted by Ruined

UPDATE: The replacement discs Fox has sent out for Die Hard 2 have not fixed the issue. In fact, the replacement discs are exactly the same as the original disc. Same exact authoring date on the files, same exact problem with the DTS-HDMA track being identified as a standard DTS-HD track and resulting in no sound on some setups. No word what Fox's next move is... All I can say is, great QC guys.

At least Fox is trying, though, unlike Disney and Warner who have both ignored significant problems with Unbreakable (PCM pops/crackles) and Led Zeppelin (TrueHD dropouts) respectively.

UPDATE #2: Due to a mixup, the wrong discs were sent out to everyone. Fox is planning to send a second set of replacements to affected users when they are available.

[dugpa]

What's the address or process to get the Die Hard 2 disc fixed? It would be more helpful if we not only list glitches, but also the replacement details if one exists. The Pirates info should be added too.

[Ruined]

Originally Posted by dugpa

What's the address or process to get the Die Hard 2 disc fixed? It would be more helpful if we not only list glitches, but also the replacement details if one exists. The Pirates info should be added too.

For Die Hard 2 email the below addresses:
support@foxhome.com
FoxDrop@4icc.com

And tell them you are having playback difficulties with the DTS-HDMA track of Die Hard 2. If they ask player type say Panasonic BD30 going to Onkyo receiver.

[Indyphantom]

just posted this in glitch exhaust, but I guess it belongs here, regarding RISKY BUSINESS and its on again/off again video commentary.


I'm using the Sony Vaio VGN-FW160D laptop with Intervideo BD for Vaio player.

When I start the video commentary I get audio for the first segment, but the next time the picture window appears (the shower sequence) there is picture but no audio.

When I switch the audio selections, I get audio again, but then it vanishes for the next sequence. Very annoying. Anyone else having trouble with just letting this feature play through from the start?

[Ruined]

Originally Posted by Indyphantom

just posted this in glitch exhaust, but I guess it belongs here, regarding RISKY BUSINESS and its on again/off again video commentary.


I'm using the Sony Vaio VGN-FW160D laptop with Intervideo BD for Vaio player.

When I start the video commentary I get audio for the first segment, but the next time the picture window appears (the shower sequence) there is picture but no audio.

When I switch the audio selections, I get audio again, but then it vanishes for the next sequence. Very annoying. Anyone else having trouble with just letting this feature play through from the start?

Can you give me time indexes? I can test it on my Pioneer BDP-51FD and let you know if it is a player-related issue.

[Indyphantom]

Originally Posted by Ruined

Can you give me time indexes? I can test it on my Pioneer BDP-51FD and let you know if it is a player-related issue.

I just noticed on the back of case that it says the feature requires Bonusview or BD Live capability. Oddly, my new Sony laptop doesn't have BD Live. What's really weird though is I am seeing the commentary window, but I have to keep switching audio and rewinding to have it sync up.

I don't understand why this feature is like this. Other BDs have offered pic-in-pic commentaries without issue (Shoot 'Em Up comes to mind). I hope this isn't the future.

[Ruined]

Just tested on my BDP-51FD, and Risky Business PiP gives my Pioneer major issues as well. It turns on okay but if I skip a chapter it freezes the player! Looks like Warner changed their code a bit from previous PiP BD-J 1.1 releases. Gotta love the ultra fast and compatible BD-Java (not)!

[Indyphantom]

Originally Posted by Ruined

Just tested on my BDP-51FD, and Risky Business PiP gives my Pioneer major issues as well. It turns on okay but if I skip a chapter it freezes the player! Looks like Warner changed their code a bit from previous PiP BD-J 1.1 releases. Gotta love the ultra fast and compatible BD-Java (not)!

Do you have BD live capability? I thought that was my problem. So if you play it, do you lose audio after a bit and then have to switch out.

[Ruined]

Originally Posted by Indyphantom

Do you have BD live capability? I thought that was my problem. So if you play it, do you lose audio after a bit and then have to switch out.

No, the 51FD does not have BD-Live capability.

What happened is Warner changed their BD-J code for this release and thus caused compatibility issues. However the new 1.07 firmware upgrade from Pioneer rectified the issue and the commentary now plays fine (on earlier firmwares it would cause a freeze).

[Ruined]

As a heads up, the new bond movies are having a ton of playback issues across numerous manufacturer players (Pioneer, Panasonic, Sony, Samsung, LG). Looks like the authoring house blew it on this one. Would be much easier if the BDA simply took BD-J out back and put it to sleep.

[dugpa]

I bought The Song Remains the Same a couple of weeks ago and just watched it. There were no audio glitches at all on the TrueHD soundtrack, and I even specifically checked the time given here. So either Warner finally addressed the issue on newer pressings, or it was something that only affected certain players. No audio issues at all for me with TrueHD.

[Ruined]

Originally Posted by dugpa

I bought The Song Remains the Same a couple of weeks ago and just watched it. There were no audio glitches at all on the TrueHD soundtrack, and I even specifically checked the time given here. So either Warner finally addressed the issue on newer pressings, or it was something that only affected certain players. No audio issues at all for me with TrueHD.

Hmm, where did you buy it? What is the UPC and #s on the disc? Also, are you positive you were playing the lossless track? If you play it on a non-HDMI system it will instead play the lossy core even if TrueHD is selected - which is fine in this release.

Can you check the dates of the files on the Blu-ray? That would be a surefire way to see if its a new pressing.

On another note, it is unreal that Fox still hasn't fixed Die Hard 2, especially when their AU version is fine.

[Derb]

Didn't know there were issues with the ones released after the initial recall.

[dugpa]

Originally Posted by Ruined

Hmm, where did you buy it?

Fry's

What is the UPC and #s on the disc?

UPC 883929010776. Disc says BVDL-015950A1 6 BVDL-01595081 10

Also, are you positive you were playing the lossless track?
If you play it on a non-HDMI system it will instead play the lossy core even if TrueHD is selected - which is fine in this release.

Is that an authoring problem on this disc? Because my player does decode TrueHD and pass it out the analog outs uncompressed (been confirmed many places on this player, though I believe some of the other Sony's don't). So unless there's some problem with the disc itself that causes what you say, it was the lossless track.

Can you check the dates of the files on the Blu-ray? That would be a surefire way to see if its a new pressing.

Don't have a computer blu-ray drive, my laptop is a Toshiba.

On another note, it is unreal that Fox still hasn't fixed Die Hard 2, especially when their AU version is fine.

I haven't gotten around to calling them for a fix. Guess I won't bother for now.

Originally Posted by Derb

Didn't know there were issues with the ones released after the initial recall.

Maybe they decided to put out the initial ones first figuring no one would care and then started putting out the fixed ones. I know there were some reports of problems, though whether they were old or new discs is a bit fuzzy. Whatever happened, no problems for me. Yayness!

[Ruined]

Song Remains the Same was originally recalled for the Cameron Crowe interview which they did not have the rights for. Both the recalled version and its later replacement lacking the Crowe interview had the TrueHD dropout issue. I bought a copy from amazon around 2 months ago and it still had the problem.

Now there it seems there may be a third version with the TrueHD soundtrack fixed, but likely it is a "silent recall" where consumers will have no idea if they are getting the broken or fixed one.

[Ruined]

Big update to the list!

[wakwak007]

I guess this question goes in this thread. Has anyone else run into problems watching Vicky Cristina Barcelona? I have a Pany BD-35 and I got Audio however no video. I'm not sure whether its the isc or I need to do a firmware update. Anyone else have this issue?
Thanks in Advance!

[dugpa]

Originally Posted by wakwak007

I guess this question goes in this thread. Has anyone else run into problems watching Vicky Cristina Barcelona? I have a Pany BD-35 and I got Audio however no video. I'm not sure whether its the isc or I need to do a firmware update. Anyone else have this issue?
Thanks in Advance!

I haven't heard of any issues with it and no one at AVS has mentioned anything. Always make sure your player is updated with the latest firmware. It's usually a good idea to load new firmware updates as soon as they come out whether you have any immediate issues or not. Panasonic BD-35 Firmware

[wakwak007]

That's Dugpa for the link...I wil be giving it a try!

[Indyphantom]

Sons of Anarchy Season One will not play (tried all 3 discs) on my Sony Vaio VGN-160D. There is a firmware message that appears briefly and I did all the updates, but no lucks.

After being on the phone with a Sony rep and he looked into the situation, he said that the update for that particular title (which is brand new) isn't available yet, but to keep checking over the next few weeks.

Shouldn't I return the BD by now? Is this really going to be fixed, and has anyone here had similar issues with this title?