Columbia House surprises me on a damaged disc. - DVDfile.com forum for DVD, Blu-Ray, and HD-DVD

blakely614 · 02-12-2003, 07:01 PM

The bonus disc included with the Cleopatra Five Star Collection I bought from Columbia House was scratched. This caused about 10 - 12 minutes of the documentary on the disc to be unplayable. I was prepared to have to mail the DVD back, hope it didn't get lost, and wait for weeks to receive another copy. To my surprise, I called Columbia House and they told me to just throw the old copy away and they would send me a new one. Thats pretty good service if you ask me. Looks like I'll try and sell the old copy off, after all the 2 discs that the feature film is on is fine.

ceeece · 02-12-2003, 07:55 PM

Thanks for the post. That encourages me. I still have quite a few I haven't watched that I got from Columbia House.

Prancer · 02-12-2003, 08:21 PM

I also had a good experience with Columbia House way back in 2000 when I first joined.

One of the movies didn't play right so I called and told them. They said to ship it back in the envelope provided and made a note on my account to make sure a replacement would be sent.

I sent out the damage disc and two days following received the replacement. They had sent out the replacement disc even before receiving my damaged disc. That was pretty cool.

deltau922 · 02-12-2003, 08:54 PM

My membership with them was pleasant too. I ordered Harry Potter at a sale price but for some reason got charged the regular price. All I did was e-mail them about it and got the difference credited back to within 24 hours.

the narrator · 02-12-2003, 09:04 PM

columbia house is very good with customer service... they are quick to send out lost orders, and replace defective discs

IKEA_boy · 02-12-2003, 09:06 PM

They sent me a rewrapped Duece Bigalow that had a broken case and, upon e-mailing them, they told me to 'destroy' that copy and they'd send me another.

I got the other one and the case was fine (although it was still rewrapped. Even part of the security sticker was still on there.)

02-12-2003, 07:01 PM	#1 (permalink)
blakely614 Actor Join Date: Jun 2002 Location: A Red State	Columbia House surprises me on a damaged disc. The bonus disc included with the Cleopatra Five Star Collection I bought from Columbia House was scratched. This caused about 10 - 12 minutes of the documentary on the disc to be unplayable. I was prepared to have to mail the DVD back, hope it didn't get lost, and wait for weeks to receive another copy. To my surprise, I called Columbia House and they told me to just throw the old copy away and they would send me a new one. Thats pretty good service if you ask me. Looks like I'll try and sell the old copy off, after all the 2 discs that the feature film is on is fine. __________________ “You know what always cheers me up? Rolled up aces over kings." - Worm

02-12-2003, 08:21 PM	#3 (permalink)
Prancer Actor Join Date: Nov 2001 Location: Baltimore, MD-USA	I also had a good experience with Columbia House way back in 2000 when I first joined. One of the movies didn't play right so I called and told them. They said to ship it back in the envelope provided and made a note on my account to make sure a replacement would be sent. I sent out the damage disc and two days following received the replacement. They had sent out the replacement disc even before receiving my damaged disc. That was pretty cool. __________________ "I hope that when the world ends, I can breathe a sigh of relief because there will be so much to look forward to…”

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02-12-2003, 07:55 PM	#2 (permalink)
ceeece Actor Join Date: Sep 2001	Thanks for the post. That encourages me. I still have quite a few I haven't watched that I got from Columbia House.

02-12-2003, 08:54 PM	#4 (permalink)
deltau922 Actor Join Date: Jan 2003	My membership with them was pleasant too. I ordered Harry Potter at a sale price but for some reason got charged the regular price. All I did was e-mail them about it and got the difference credited back to within 24 hours.

02-12-2003, 09:04 PM	#5 (permalink)
the narrator Actor Join Date: Nov 2001 Location: Frankfort,IN,USA	columbia house is very good with customer service... they are quick to send out lost orders, and replace defective discs

02-12-2003, 09:06 PM	#6 (permalink)
IKEA_boy Director Emeritus ~~Persista~~ Persistent Student Join Date: Oct 2001	They sent me a rewrapped Duece Bigalow that had a broken case and, upon e-mailing them, they told me to 'destroy' that copy and they'd send me another. I got the other one and the case was fine (although it was still rewrapped. Even part of the security sticker was still on there.)