for those who got their replacement bttf dvd's

[jbat31]

I had pretty much decided not to get the replacement dvd's because two to three minutes of misframing didn't bother me, but I really want to make sure that is all of th emisframing there is. Please let me know

[GuruAskew]

I don't even understand why someone would care enough to buy the widescreen discs and then not care about the misframing.

[Elmo Oxygen]

Originally posted by GuruAskew
I don't even understand why someone would care enough to buy the widescreen discs and then not care about the misframing.

Because Universal is making it hard on the consumer by making us pay for shipping (as if we had something to do with their mistake) and praying that they will send us the new discs, when they could claim that they never received it. If it is only a few minutes of misframing, then it hardly seems worth the effort, especially if you end up with no discs.

[jbat31]

Well, to better explain myself. I have almost three hundred dvd's, and if these disks only have those two to t hree minutes of misframing, then it doesn't really bother me. Realistically, I will probably watch them four times in a year because of all of the other ones I have. That is why two to three minutes just doesn't seem that big of a deal. Now if it turns out the whole thing or a lot more of it is off, then hell yes I want to replace them and will, but the fact is most of us would not have known there was even a problem if we hadn't read it here. I don't think anyone is dumb for replacing them. I perfectly understand those who want the disks perfectly as framed, so don't take me the wrong way

[UserNameUndecided]

I still need to send mine in. (Still waiting for the :/ smiley).

[The Mobius]

Originally posted by Elmo Oxygen
Because Universal is making it hard on the consumer by making us pay for shipping...

If you call up their 800 number they'll send you a prepaid mailer in which to send the disks back.

I still need to send mine in; I'm waiting for people to start receiving their disks though.

[moviezzz]

I received the mailers, but don't know if I'll mail them back. Is it only 2 or 3 minutes?

Unlike what was said above, I won't even watch them 4 or 5 times a year. Once every 4 or 5 years is more like it. So, I'd be more worried about mailing them back in and not getting anything back then on the misframed few minutes.

[wahlers]

I plan on just buying a new set when I see them out.

Then I'm going to give my old set to a friend or family member who doesn't are about the couple of frames. You know, a more casual film fan.

[jonathan_little]

You purchased a defective product and now the manufacturer is offering to replace them for free.

Why not take them up on the offer? Personally, I've been waiting to see the "V2" discs in the stores before I purchase the set.

[Gigashadow]

Originally posted by Elmo Oxygen
Universal is making it hard on the consumer by making us pay for shipping (as if we had something to do with their mistake)

As was already mentioned if you call the 800 number they will send you a prepaid mailer so that you have to pay nothing to mail them back. Regardless, even in a heavy padded envelope the shipping cost was 83 cents.

praying that they will send us the new discs, when they could claim that they never received it.

Once they receive your discs they mail you a letter letting you know that they got them. They are not going to pretend that they never showed up.

[IKEA_boy]

Originally posted by jonathan_little
Personally, I've been waiting to see the "V2" discs in the stores before I purchase the set.

Ditto. I think it'll be a while though.

[wahlers]

I'm also worried about the discs supposedly getting lost along the way and me being screwed.

If the discs are defective, then they should just send us the corrected discs. Their mistrust of the fans is ridiculous and insulting.

I called the 800 # for the X-Files disc replacement, and they put my name and address info on a list, and said that as soon as the replacement disc is available (sometime in April, they think), they will mail me the disc. I will not be required to send them the defective one. It's just junk anyways to them. They'd just have to throw it away.

But, at least this way, I have the original BTTF discs as a gift already for a friend or family member sitting here. Saves me the time of buying one later.

I'll just buy the corrected set when I see it out.

[furthermore]

I do want to exchange the misframed BttF DVDs - can someone please post the 800 phone number through which I can request a return mailer? Thanks!

[The Mobius]

(888) 703-0010.

[Chris Knight]

I just called the (888) number to request my pre-paid mailer. The girl who took my information was nice but if that phone call was any indication of how the disc replacement will go, I'm afraid to send them my precious (defective) discs.

Obviously, the ability to READ was not an important skill to have to get this job.

Like I said, the girl was nice but she was obviously reading from a computer screen or a card or something... and not very well.

Apparently, the Back To The Future Trilogy is now a
tri-OL-ogy and Univeral will be sending me a prepaid en-VEL-ope.

I, too, am now considering giving my defective trilogy away to a family member who could care less about framing and just buying a new set when they are fixed.

Decisions, decisions.

[jonathan_little]

Originally posted by Chris Knight
Apparently, the Back To The Future Trilogy is now a tri-OL-ogy and Univeral will be sending me a prepaid en-VEL-ope.

I think I read about this woman a while ago over on the Home Theater Forum.

[Gigashadow]

Originally posted by Chris Knight

Obviously, the ability to READ was not an important skill to have to get this job.

To be a bit more accurate it would seem the ability to read ENGLISH was not an important skill to have to get this job.

[Sycowulf]

Well I just got around to calling for the prepaid mailer, on the plus side they said the replacements are ready and are currently shipping out and the rep sounded a bit more intelligent than the brainless wonder mentioned above... Thanks you guys for reminding me to get on the ball and get this stuff going

[Buffalo Bill]

From the few times I have called the number I can only conclude that Universal hired their phone operators from a pool of people who couldn't make it as NY City cab drivers.

Thank God I got an email confirmation from Universal stating that they received my discs (about 2 1/2 months ago) & I have my postal delivery confirmation slip so those replacements had better be in the mail.

[RealmRider]

Does anyone have an ETA as to when the replacement versions will show up in stores and how to tell that version apart from the original version?

Thanks!

[UserNameUndecided]

Originally posted by RealmRider
Does anyone have an ETA as to when the replacement versions will show up in stores and how to tell that version apart from the original version?

Thanks!

That was already answered towards the top of this thread.

I just called the 1-888 number. It was pretty funny. The lady wouldn't stop reading off the script (triology!). I'd try to interrupt but she just wouldn't stop talking!
But she couldn't even answer my question: "How long do you think it will take for the prepaid envelope to arrive?" -- a question, that I would guess probably every fourth caller asks.

[The Mobius]

Originally posted by UserNameUndecided
But she couldn't even answer my question: "How long do you think it will take for the prepaid envelope to arrive?" -- a question, that I would guess probably every fourth caller asks.

It took mine over a week to arrive. Maybe even two weeks. This is possibly the most efficient product recall ever.

But hey, at least we're getting replacements!

[Unicorn]

I just got off the phone from calling this #.

The guy I got was rather nice, and when I interupted and told him he didn't have to read the whole thing to me, he apolgized and stated that he WAS REQUIRED to do so.

It may be a job requirement enforced with call recordings or with supervisor listen-ins. Or just listening-over-the-shoulder.


When I asked him how long it would take to get the pre-paid mailer to me, he looked intensely for a minute, apologized that the info wasn't available, and suggested I e-mail to "universalstudios&dreamworks@leemarketing.com" and ask them. When I asked how long the processing would take when they got the old discs from me, he apologized again and suggested I ask that at the e-mail address as well.

I am not gonna bother, but if one of you guys want to use that address then be my guest.

[RealmRider]

Originally posted by UserNameUndecided
That was already answered towards the top of this thread.

Maybe I'm blind but I don't see where my question was answered. My question was twofold. 1. When will these discs show up in brick and mortar stores...and 2. How to tell the new discs apart. I realize that "V2" will be printed on the discs themselves but I'm not about to stand in the middle of an aisle at Best Buy and rip open some packaging to view the actual discs. Is V2 going to appear anywhere on the outside packaging?

I don't believe either of these questions have been answered.

[Morticia]

Originally posted by RealmRider
2. How to tell the new discs apart. ... Is V2 going to appear anywhere on the outside packaging?

In this thread shall be your answer

(J Greer has posted this...)

[RealmRider]

Thanks Morticia!

[Ispep Aloc]

AHHH, the number is busy!



Guess I will keep trying.


*****Update

Finally got thru and talked to the TRIOLOGY woman. Wanted to bust out laughing when she said it.

[UserNameUndecided]

Sorry Realm. I thought it was mentioned that the V2 appeared on the packaging, next to the barcode or something.
My mistake.

[George McFly]

I just called to check the statust and they gave me the e-mail adress after putting me on hold for 5 minutes while they check some "info"The fuckers had better not have lost mine.

[UserNameUndecided]

Originally posted by George McFly
I just called to check the statust and they gave me the e-mail adress after putting me on hold for 5 minutes while they check some "info"The fuckers had better not have lost mine.

Try to be patient Georgie. People are only just now getting theirs in the mail.

[MickeyKnox]

Im just going to wait until best buy gets that v2 in. They never questioned me exchanging movie for movie before.. I don't see why this should be any different.