"Leon" repressing and Amazon.com - DVDfile.com forum for DVD, Blu-Ray, and HD-DVD

Disco Stu · 11-03-2000, 08:29 PM

I am the owner of one of the defective rear surround copies of "Leon," which I ordered from amazon.com when it was released in July. I still have my receipt, but the problem is that Amazon has made no announcement of replacing anything and I would like to contact them by phone, to sort this out (I find they don't respond to email very well), but I cannot find there phone number anywhere on their site. I have talked to them before, so I know it does exist, but they seemed to have removed it entirely from the help desk area as well as anywhere else. Also, has anyone managed to have their copy replaced, from wherever they bought or orderded it from? If anyone can help I would be most grateful.

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Disco Stu likes disco dancing

Daniel Shock · 11-03-2000, 10:23 PM

I'm in the same boat. I tried calling the 1-800 directory and they said there was no listing. Very frustrating. If Amazon isn't going to provide customer service then I'm going to have think twice about ordering from them.

Rock · 11-04-2000, 12:18 AM

Well, I don't have the number, but while you are searching and waiting, you might try emailing them. Even though they suck, so you say, it's better to try than not at all.

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The VCR industry in the 1800s was more primitive than today, largely because VCRs wouldn't be invented for another 75 years or so.

mechatek · 11-04-2000, 01:37 AM

Amazon's phone: 1-800-201-7575 or 1-206-266-2992 Fax: 1-206-266-2950

I found this info on the back of my order invoice.

Daniel Shock · 11-04-2000, 03:56 AM

Well...I take back any harsh comment I had. I did email them and they responded within a few hours. Pretty quick really. They are sending another one. I'll let you know if it's actually the correct one or not.

Rock · 11-05-2000, 03:22 AM

Cool. That's good to hear. Good for you, and it's always good to know when a company doesn't suck.

------------------
DVDFile.Com Administrator
TheGreatOne@DVDFile.com
My [partial] DVD List

The VCR industry in the 1800s was more primitive than today, largely because VCRs wouldn't be invented for another 75 years or so.

Daniel Shock · 11-06-2000, 11:11 PM

Got the disc today and it is indeed the correct version. I'm very happy with Amazon!

Rock · 11-07-2000, 02:43 AM

Sweet.

Thanks for letting us know. Glad everything turned out well for you.

------------------
DVDFile.Com Administrator
TheGreatOne@DVDFile.com
My [partial] DVD List

The VCR industry in the 1800s was more primitive than today, largely because VCRs wouldn't be invented for another 75 years or so.

11-03-2000, 08:29 PM	#1 (permalink)
Disco Stu Actor Join Date: Jun 2000 Location: New York	"Leon" repressing and Amazon.com I am the owner of one of the defective rear surround copies of "Leon," which I ordered from amazon.com when it was released in July. I still have my receipt, but the problem is that Amazon has made no announcement of replacing anything and I would like to contact them by phone, to sort this out (I find they don't respond to email very well), but I cannot find there phone number anywhere on their site. I have talked to them before, so I know it does exist, but they seemed to have removed it entirely from the help desk area as well as anywhere else. Also, has anyone managed to have their copy replaced, from wherever they bought or orderded it from? If anyone can help I would be most grateful. ------------------ Disco Stu likes disco dancing

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11-03-2000, 10:23 PM	#2 (permalink)
Daniel Shock Actor Join Date: Jun 2000 Location: Indianapolis, IN, USA	I'm in the same boat. I tried calling the 1-800 directory and they said there was no listing. Very frustrating. If Amazon isn't going to provide customer service then I'm going to have think twice about ordering from them.

11-04-2000, 12:18 AM	#3 (permalink)
Rock Cunning Linguist Join Date: Jun 2000 Location: Parts Unknown	Well, I don't have the number, but while you are searching and waiting, you might try emailing them. Even though they suck, so you say, it's better to try than not at all. ------------------ DVDFile.Com Administrator TheGreatOne@DVDFile.com My [partial] DVD List The VCR industry in the 1800s was more primitive than today, largely because VCRs wouldn't be invented for another 75 years or so.

11-04-2000, 01:37 AM	#4 (permalink)
mechatek Supporting Actor Join Date: Jun 2000	Amazon's phone: 1-800-201-7575 or 1-206-266-2992 Fax: 1-206-266-2950 I found this info on the back of my order invoice.

11-04-2000, 03:56 AM	#5 (permalink)
Daniel Shock Actor Join Date: Jun 2000 Location: Indianapolis, IN, USA	Well...I take back any harsh comment I had. I did email them and they responded within a few hours. Pretty quick really. They are sending another one. I'll let you know if it's actually the correct one or not.

11-05-2000, 03:22 AM	#6 (permalink)
Rock Cunning Linguist Join Date: Jun 2000 Location: Parts Unknown	Cool. That's good to hear. Good for you, and it's always good to know when a company doesn't suck. ------------------ DVDFile.Com Administrator TheGreatOne@DVDFile.com My [partial] DVD List The VCR industry in the 1800s was more primitive than today, largely because VCRs wouldn't be invented for another 75 years or so.

11-06-2000, 11:11 PM	#7 (permalink)
Daniel Shock Actor Join Date: Jun 2000 Location: Indianapolis, IN, USA	Got the disc today and it is indeed the correct version. I'm very happy with Amazon!

11-07-2000, 02:43 AM	#8 (permalink)
Rock Cunning Linguist Join Date: Jun 2000 Location: Parts Unknown	Sweet. Thanks for letting us know. Glad everything turned out well for you. ------------------ DVDFile.Com Administrator TheGreatOne@DVDFile.com My [partial] DVD List The VCR industry in the 1800s was more primitive than today, largely because VCRs wouldn't be invented for another 75 years or so.