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05-26-2006, 09:41 PM
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#1 (permalink) |
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Actor
Join Date: Jul 2001
Location: Last House on the Left
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Scratched DVD Help
My wife and I took a long drive out-of-state a few weeks ago to attend the wedding of a friend of hers. She surprised me along the way by buying me some horror DVD while we were apart one of the days.
She didn't keep the receipt and when I opened the DVD I found it loose from the spindle and scratched. It's a Troma DVD ("Bloodsucking Freaks"), so I emailed someone there asking if they could replace the disc if I mailed it to them. So far, no reply.... I'm guessing I'm screwed. Bought hundreds of miles away, no receipt, opened. Any suggestions? Thanks in advance!
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"Of course that's just my opinion, I could be wrong." - Dennis Miller |
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05-26-2006, 09:46 PM
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#2 (permalink) |
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FryMaster
Join Date: Jun 2002
Location: The O.C.
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Have you tried to play the disc yet? My player usually ignores scratches on most discs, and plays them perfectly. I guess it depends on your player and how sensitive it is to glitching on scratched discs.
I always do the "shake" test whenever buying DVDs at stores to avoid picking up DVDs that have popped off the hub in the case.
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"Believing oneself to be perfect is often a sign of a delusional mind." - Data in Star Trek: First Contact DVD Aficionado collection. |
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05-27-2006, 12:09 AM
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#3 (permalink) |
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Actor
Join Date: Dec 2003
Location: Taxachusetts
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I've found that that "Disc Doctor" thing works in some cases. It doesn't really repair scratches or anything, but things my player refused to acknowledge worked fine afterward. Not everything, mind you (*sigh* I think I have to rebuy Metallica: Live Shit) but a number of times.
I don't know how much it costs, though, since I stole it from my sister. 
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"Get to the choppa!" |
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05-27-2006, 12:41 AM
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#4 (permalink) |
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Producer/Admin
NSFW Off 'the list' 
Join Date: Jul 2001
Location: Sacto, Ca --Near Galt, home of LeVar Burton
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Troma is generally well known for good customer service. I'm sure they'll get around to answering your email, and I would assume allow you to send it in for a replacement disc. I wouldn't expect anything less.
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The Order of the Zombie. The world's greatest zombie culture website. "Ph'nglui mglw'nafh Cthulhu R'lyeh wagn'nagl dominos" In his house in R'lyeh, dead Cthulhu waits for the pizza delivery guy. |
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05-27-2006, 02:28 AM
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#5 (permalink) |
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Actor
Join Date: Jul 2001
Location: Last House on the Left
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I also do the shake test when buying (although I normally buy online).
The DVD seems okay when playing although I have a couple of players and some aren't as kind as others.
__________________
"Of course that's just my opinion, I could be wrong." - Dennis Miller |
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05-27-2006, 08:39 PM
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#7 (permalink) |
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Actor
Join Date: Jun 2001
Location: Toronto, Ontario
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I would ask around at local independant movie/game used/rental places. Some of them have disc resurfacers that you may be able to use. I've gotten a couple of bad scratches repaired this way in the past.
Be warned though; resurfacers essentially sand away a layer of the plastic on a disc, and excessive use of them will eventually lead to the discs being no good since the amount of refraction caused by the plastic changes. |
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